We have developed specific insight specialisms to help reduce costs and improve profitability, whilst maximising customer satisfaction.

  • Customer satisfaction

    With satisfaction surveys from HBF and NHR becoming key benchmarks in customer approval, and increasing media and government scrutiny of the new home sector, there has never been a better time to gain greater insight into customer satisfaction.

  • Management Information (MI) reports

    Our bespoke software and systems enable us to collect accurate real-time data and report it back to our clients. Our reports help to monitor performance between sites, defect management, subsidiaries and divisions with insights into root causes of issues, component selection and the reliability and effectiveness of supply chains to support continuous improvement in service quality.

  • Repair costs and benefits

    Reports demonstrating how much defect and snagging issues cost to rectify by trade skill, region, supplier and site.

  • Recovery reports

    Detailed breakdown of rectification costs with supporting evidence to optimise recovery from third parties.

  • Trend reports

    The identification and analysis of trends in issues, defect, incidences and contractor performance to help best inform decisions on customer care improvement.

We can help you to achieve and sustain 5* customer satisfaction.

Please Contact Us if you’d like to learn more about our Customer Insight services and how we can help you to improve profitability and customer satisfaction.