Scoper – our mobile surveying and scoping tool that creates a schedule of works on site and captures photographs, videos and voice recordings to support customer care. Not only does it collect information on snagging and defects but it also records data on customer satisfaction and customer requirements to ensure that all issues are captured and communicated quickly. Scoper syncs automatically into our case management system, Reflex 360.

Reflex 360 – our online customer care system developed by our in-house experts in building repairs and customer services, this bespoke IT system can help manage property cases from sale completion right through to the end of the warranty period. It has a customer portal for new home buyers and client portal for new house builders enabling clear communication on the progress of cases 24 hours a day.

  • UK resilient hosting with enterprise class firewall
  • 24/7 web access via our customer and client portals
  • Detail encryption level, security protocol and a schedule of ongoing vulnerability testing to ensure all data is secure
  • Dedicated technical support team. We will also provide easy to follow user manuals and how to videos.

The software allows us to confirm an appointment by sending a text message confirming who will be attending and when. The occupier receives a link to our secure portal with a picture and contact details of person attending for complete peace of mind.