Excellence in New Homes Customer Care

NHCC specialises in providing end-to-end customer care services to New Home Builders, Housing Associations and Build To Rent specialists across the UK, including the use of bespoke software designed to meet the unique needs of house-builder customer care.

NHCC is an accredited supplier of the New Homes Quality Board. Please get in touch if you would like to learn more about our award – winning customer care services.

Let us show you how we have achieved and sustained our world class Net Promoter Score for customer satisfaction – call us

NHCC’s award winning cavity barrier inspection service, please click here to find out more

Gold Winner – National Building & Construction Awards 2024 – Specialist Contractor of the Year.

Are you complying with the New Homes Quality Code and New Homes Ombudsman? NHCC can help! You Build. We Support. Click here to read more.

What makes us different

Technical Expertise

We have extensive knowledge and experience of new home warranty and insurance policy wording and interpretation. Our excellent technical staff have extensive experience in structural engineering and surveying, building repair project management, CDM and property professional services.

Technical Expertise

We have extensive knowledge and experience of new home warranty and insurance policy wording and interpretation. Our excellent technical staff have extensive experience in structural engineering and surveying, building repair project management, CDM and property professional services.

Operational Excellence

Our state of the art customer care management systems give us real-time information on all cases and warranty claims, and any documentation associated with them. Our dedicated team are committed to delivering excellent service. Let us show you how we have achieved and sustained our world class Net Promoter Score for customer satisfaction.

Operational Excellence

Our state of the art customer care management systems give us real-time information on all cases and warranty claims, and any documentation associated with them. Our dedicated team are committed to delivering excellent service. Let us show you how we have achieved and sustained our world class Net Promoter Score for customer satisfaction.

Customer Communication

We understand the importance of communication – we communicate throughout a customer care case to ensure that both you and your customer are fully informed of progress. Our customer and client portals provide visibility of case progress in real-time, 24 hours a day.

Customer Communication

We understand the importance of communication – we communicate throughout a customer care case to ensure that both you and your customer are fully informed of progress. Our customer and client portals provide visibility of case progress in real-time, 24 hours a day.